Terms and conditions

OVERVIEW

This website is operated by Arthur & Violet London. Throughout the site, the terms “we,” “us,” and “our” refer to Arthur & Violet London. We offer this website, including all information, tools, and services available from this site, to you—the user—conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”). These Terms apply to all users of the site, including browsers, customers, merchants, and contributors.

If you do not agree to these Terms, you may not access the website or use our Services.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to sell our products to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence or that you have given consent for any minor dependents to use this site.

You may not use our products for any unlawful or unauthorised purpose. Any breach of these Terms may result in immediate termination of access to our Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time for any reason.

Your content (excluding payment information) may be transferred over various networks. Payment details are always encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without our written permission.

SECTION 3 – ACCURACY OF INFORMATION

We strive to ensure that all information on this site is accurate; however, we are not responsible if information is incomplete, inaccurate, or outdated. Any reliance on the material on this site is at your own risk.

SECTION 4 – MODIFICATIONS TO SERVICE AND PRICES

Product prices may change without notice. We reserve the right to modify or discontinue the Service or any part of it at any time without liability.

SECTION 5 – PRODUCTS OR SERVICES

Certain products may be available exclusively online and in limited quantities. Returns are handled according to our Return & Refund Policy.

We make every effort to display product colours accurately, but we cannot guarantee that your device will display colours precisely.

We reserve the right to limit sales by person, region, or jurisdiction and to discontinue products at any time.

SECTION 6 – USER ACCOUNTS

If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activities under your account. Please notify us immediately of any unauthorised use.

SECTION 7 – INTELLECTUAL PROPERTY

All content on this website—including text, logos, images, graphics, and software—is the property of Arthur & Violet London and is protected by copyright and trademark laws. No content may be reused without written permission.

SECTION 8 – SHIPPING & DELIVERY

We aim to process and deliver orders within the following estimated timeframes:

  • Processing time: 1–3 business days

  • Transit time: 8–12 business days

  • Estimated delivery time: 9–15 business days

  • Daily order cut-off time: 5:00 PM (GMT)

We offer free shipping within the United Kingdom. Delivery times may vary due to holidays or circumstances beyond our control.

SECTION 9 – RETURNS & REFUNDS

Our Return & Refund Policy is available separately on our website. By placing an order, you agree to the terms outlined in that policy.

SECTION 10 – WARRANTY & LIABILITY

Products are provided “as is” to the fullest extent permitted by law. Arthur & Violet London shall not be liable for damages resulting from the use of our products or Services.

SECTION 11 – RISK OF LOSS

Risk of loss or damage passes to you once the order has been transferred to the delivery carrier.

SECTION 12 – PRIVACY

Your privacy is important to us. Please review our Privacy Policy for details on how your personal information is collected and used.

SECTION 13 – THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for their content, policies, or practices.

SECTION 14 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Arthur & Violet London shall not be liable for any indirect, incidental, punitive, or consequential damages arising from the use of our website or Services.

SECTION 15 – INDEMNIFICATION

You agree to indemnify and hold harmless Arthur & Violet London and its representatives from any claims arising from your breach of these Terms or misuse of the website.

SECTION 16 – GOVERNING LAW

These Terms shall be governed and interpreted in accordance with the laws of England and Wales.

SECTION 17 – ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and Return & Refund Policy, constitute the entire agreement between you and Arthur & Violet London.

SECTION 18 – SEVERABILITY

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

SECTION 19 – CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time. The latest version will always be available on this page.

SECTION 20 – CONTACT INFORMATION

Arthur & Violet London
Email: support@arthurandviolet.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)